Did you buy an extended warranty product from National Warranty Company between 2011 and 2015 when you bought a second-hand vehicle or machinery?
If so, you may have an entitlement to recover the cost of the warranty, plus interest, along with finance charges (if you took out a loan to pay for the purchase). This may amount to several thousand dollars.

1. Introduction

International litigation funder Vannin Capital (Vannin) is investigating a potential class action against Davantage Group Pty Ltd (trading as National Warranty Company) on behalf of persons or entities who acquired extended warranty products from National Warranty Company (NWC). NWC is a wholly owned subsidiary of ASX listed McMillan Shakespeare Limited (ASX:MMS).

Vannin Capital is one of the world´s largest and pre-eminent litigation funders. It has staff in London, Paris, Washington DC, Sydney and Melbourne. Vannin is presently funding legal claims where the damages claimed are well into the billions of dollars.

2. Allegations

From about 2011 to 2015, NWC has provided extended warranty products for second hand passenger vehicles and for commercial equipment (eg, trucks, forklifts and buses). Most warranties were sold to the customer by the dealer at the time they bought the vehicle or equipment.

The warranties were often issued under the product name of “Sentinel” and purported to provide an extension of the cover under the original equipment manufacturer´s warranty for an agreed period (typically a few years).

Our investigations show that the amount of premium paid for the warranty products ranged from a few hundred dollars up to a few thousand dollars, depending on the features of the extended warranty product selected.

However, each extended warranty contained numerous wide exclusions from cover, such as in relation to wear and tear and certain of the components (eg, transmissions) only being covered up to fixed, low monetary limits.

Most significantly, even if a claim was otherwise within the terms and conditions of the warranty, NWC retained an “absolute discretion” as to whether they would pay the claim.

Unsurprisingly, our investigations have also revealed that a significant number of all claims made by warranty holders under their extended warranty contracts have been refused by NWC, usually on the basis of their “absolute discretion” to do so.

As a result, we allege that the extended warranty products are virtually worthless.

3. The case against NWC

Despite the extended warranty contracts having some similarities to insurance products, the contracts we have reviewed are not contracts of insurance. Significantly, this means that the protective provisions of the Insurance Contracts Act 1973 (Cth) do not apply and NWC is not subject to the regulation that an insurer would be. Our investigations lead us to believe that many people who purchased the extended warranty products may not have properly understood this.

In the circumstances, we will contend that the extended warranty contracts can be voided, both under general law principles and in reliance on the provisions of the Australian Consumer Law relating to unconscionability and misleading or deceptive conduct.

4. You may be entitled to recover your premium, finance charges and interest

Our investigations reveal that many people bought the extended warranty contracts at the same time they purchased a second-hand vehicle or piece of commercial equipment, often with the benefit of finance. As a result, the cost of the premium of the extended warranty product was included in the amount financed.

Should a claim proceed, we intend to seek orders from the Court to recover the amount of the premium paid to NWC (together with interest at applicable Court rates) along with the amount of interest and finance charges that were paid to a financier for any loan amount taken out to pay for the premium.

In many cases, individual losses could run into several thousands of dollars.

5. How do I register my interest in participating?

Please complete the information below to register your interest. Registering does not commit you to joining the Vannin claim but enables us to keep you informed.

6. Will the information I provide be kept confidential?

Yes. Vannin takes your privacy and information security very seriously. We will not disclose your information to anyone else or use it for any purposes except for the proposed claim against NWC.

We may contact you to discuss your participation in the claim.

7. What happens once I have registered?

In the coming weeks, Vannin will provide you with the following information by email:

  • Copy of a Litigation Funding Agreement. You will be able to “e-sign” the LFA by accessing a secure link, or alternatively, you may print, sign and mail it to us (if you wish).
  • Disclosure information, including a claim summary, FAQ list and conflicts management policy.

If you have any queries, you may contact us at nwcclassaction@vannin.com.

Register your interest

Accordingly, we encourage you to register your interest here:

Personal Information
Contract information

“You may upload a copy of your warranty contract and any other supporting documents if you wish.”